HERE TO HELP · IPHONE & APPLE WATCH
A little help.
Always on hand.
Find your way around HandiNotes, get help with a problem, or tell us what could work better.
Find an answerA GOOD PLACE TO START
Common questions
The essentials, without the long manual. You’ll also find short demos in the app’s Help tab.
Using HandiNotes
How do I add or edit an entry?
In My Notes, tap +, add a title and choose a category if wanted. Add text, notes, password or image fields, then tap Save. Text fields need a name.
Open an entry and tap Edit to make changes. Drag a field’s handle to reorder it, or use its minus button to remove it. Save when finished.
How do I find and organise my notes?
Use the search box in My Notes to search titles and field values. Tap a category to expand it.
Create or edit categories in Settings → Categories. On My Notes, drag the handles to reorder categories or entries. Drop an entry onto another category to move it. Deleting a category keeps its entries in Uncategorised.
How do I view passwords and images?
Tap a hidden password to reveal it; tap its Copy button to copy it. Tap an image to open the full view, then pinch to zoom. Tap Done to return.
Pro & purchases
What is included in Free and Pro?
Free allows 10 entries with up to 5 fields per entry. App unlock, encrypted storage and Apple Watch access are included.
HandiNotes Pro is a one-time purchase with no subscription. It adds unlimited entries and fields, encrypted backup and restore, imported category icons and custom category colours. The current price appears in the app’s upgrade screen.
If Pro becomes unavailable, existing entries and fields stay readable and editable.
I bought Pro. How do I restore it?
Use the Apple Account that made the purchase for your App Store purchases, then open Settings → Restore Purchases in HandiNotes. Allow the check to finish.
If Pro is still unavailable, email us with the app version and any message shown. Do not include your Apple Account password or payment card details.
A purchase did not complete. What should I do?
Check your internet connection and any message shown by the App Store, then try again. A purchase awaiting approval unlocks Pro after Apple confirms it.
If Apple shows a completed purchase but HandiNotes is still in Free mode, try Restore Purchases. If that does not help, contact us with the message shown and the app version.
Backups & security
How do I keep a backup? PRO
Open Settings → Backup & Restore → Create Backup. Save the recovery key as a text file, confirm it is saved, then save the encrypted .hnbackup file. Keep the key separately from the backup.
The library is excluded from automatic device backups. Keep your own exported backup and matching key: losing your iPhone or its device key can otherwise mean losing your notes.
How do I restore a backup? PRO
In Settings → Backup & Restore, tap Choose Backup and select the saved .hnbackup file. Type or paste the matching recovery key from its text file, then select Unlock Backup.
Restore Missing Items adds missing items while keeping current items and edits. Replace Entire Library replaces everything with the backup. Export a current backup first if you want to preserve your existing library.
Each backup has its own key. Support cannot recover a missing recovery key or decrypt a backup without it.
How do I protect access to my notes?
Saved notes, passwords and images are encrypted on your iPhone and Apple Watch. Enable Require Face ID / Touch ID in Settings → General to protect access to the iPhone app.
Save edits before leaving the app. With app unlock enabled, the app closes its library and discards unsaved drafts when it locks.
Apple Watch
My notes are not appearing on Apple Watch.
Open HandiNotes on your paired iPhone and watch. Unlock the iPhone app if required and make sure the devices can connect. On iPhone, tap About → Sync now; on the watch, tap Refresh.
The watch has a read-only copy of the last synced library and can display those notes offline. Add and edit entries on iPhone. If syncing still fails, include both devices’ software versions and any sync message when contacting us.
YOUR INFORMATION
Your notes stay with you.
HandiNotes stores your encrypted library on your devices. There is no HandiNotes account, advertising or third-party analytics.
Read the privacy policySTILL NEED A HAND?
A few details help us help you.
Send your app version from About, your device and software version, and the steps that led to the problem. A screenshot with personal information hidden can help.
Keep private information private.
Please don’t email passwords, recovery keys, full backups or sensitive note contents. Describe the issue using an example instead.
Email HandiNotes support